Guides
Work out what is wrong before you call
Written from actual Los Angeles calls: what the symptom means, what it usually turns out to be, and what you can check safely yourself. If one of these settles it without us, that is a good outcome.
- What Your Hood Is Allowed to Vent Through in a Bel-Air or Palisades Fire Zone: Ember-Resistant Caps Written by Gustavo Peralta In a Very High Fire Hazard Severity Zone the exterior termination over a Wolf hood has to resist ember intrusion, using noncombustible mesh between 1/16 and 1/8 inch or a vent tested to ASTM E2886. That screen plus cooking grease is why a hood that once pulled well stops pulling.
- Wolf oven reads 350 and bakes like 300: measuring drift Written by Gustavo Peralta When the dial and the food disagree, the panel is not the place to look. How to measure oven temperature drift properly, the three faults that cause it, why a self-clean cycle is where ovens die, and when a repair is worth booking.
- Wolf burner clicks but will not light: what it means Written by Gustavo Peralta A burner that sparks over and over without catching is almost never a dead cooktop. Here is what the clicking is, the four faults behind it, what you can safely check yourself, and when it stops being a ten-minute job.
Two ways in, and nothing to fill out
Tell us what it is doing and we will tell you what it is
Have the model number to hand if you can — on a Wolf range it is on the plate behind the kick panel or inside the oven door frame. It decides which parts travel with the technician.
$89 service call, flat, credited against an approved repair · line answered 24/7